Ortho Clinical Diagnostics
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The art of partnership for better outcomes.

The art of partnership for better outcomes.



Technical Support |


United Kingdom   

The Ortho Hotline - A Team Ready To Help You!


Freephone no: 0800 895 963 Select 1(Vitros) or 2(Blood Bank)

Freefax number: 0800 895 964



Opening Hours:

8.30am to 5.00pm, Monday to Friday, except UK bank holidays.


Useful information when contacting the Ortho Hotline:


-Your Name & Location

-System J-Number

-Reagent Lot Number(s)

-Problem description and error code on your system

-Any action already taken


e-mail to the Hotline

For support inquiries you may contact the OCD Hotline via e-mail, click here for information.




About Us:

We understand the word “Help” in 11 different languages.

If you ever have a problem with one of our automated systems or products in your clinical or transfusion medicine laboratory, you will want to talk to someone who really understands your language.

That’s why when you phone one of our helplines, you get straight through to our multilingual technical support staff who are not only familiar with your working environment but also with the day to day demands of your job.

-No delays.

-No waiting days for someone to get back to you.

Just someone to help.

It’s just one of the ways we are helping you deliver better diagnostics.

In Vitro diagnostics for In Vivo decisions


For Technical Support outside the United Kingdom, please go to www.OCDTechSupport.com.


This site is published by Ortho-Clinical Diagnostics, which is solely responsible for the content. Registered in England No: 2549777. © All contents copyright Ortho-Clinical Diagnostics, 2003-2014 unless otherwise noted. Product availability is subject to fulfillment of regulatory requirements in each market. This site was written for and is intended for Healthcare Professionals in the United Kingdom only. Last Modified Date:07/05/2009 18:59