Credit Department
The Johnson & Johnson Health Care Systems Inc. Customer Credit Management Group evaluates the credit worthiness of new and existing customers on an ongoing basis. We interact with customers proactively to minimize delays in product delivery.
Our scope of responsibilities includes:
· Approval of new accounts
· Ongoing update of existing accounts
· Collections of past due invoices
· Account balance and payment inquiry
· Request for refund
· Resolution of invoice discrepancies
Contact Information
You may reach our Credit Team by phone Monday through Friday, 8:00 am to 5:00 pm EST.
Of course, you are always welcome to contact us by e-mail at anytime, 24 hours a day, seven days a week.
By telephone:
Please call 1-800-554-7899 and listen to the phone prompts.
By fax at 732-562-3195:
Our fax line is on 24 hours a day, seven days a week. Faxes sent between 5:00 pm and 8:00 am Monday through Friday or on weekends will be processed the next business day.
By e-mail: Custcredmgmt@hcsus.jnj.com
Correspondence Address:
Johnson & Johnson Healthcare Systems
425 Hoes Lane PO Box 6800
Piscataway, NJ 08855-6800
Attention: Customer Credit Management
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