You may reach our customer service representatives by phone Monday through Friday, 8 a.m. to 5:30 p.m. EST. Of course, you are always welcome to contact us by e-mail at any time, 24 hours a day, seven days a week.
Please call 1-800-828-6316 for Customer Service assistance.
By fax at (585) 453-3660:
Our fax line is on 24 hours a day, seven days a week. Faxes sent between 5 p.m. and 8 a.m. Monday through Friday or on weekends will be processed the next business day.
Contact Customer Service
Ortho Clinical Diagnostics
100 Indigo Creek Drive
Rochester, NY 14626