Functions and Services
The Customer Service Organization is dedicated to providing prompt, professional assistance to all of our customers for their ordering needs and non-technical issues. Our representatives are available Monday through Friday, 8:00am to 5:30pm EST to address your needs; however, you may reach us anytime through e-mail by using the links on this page.
Our scope of responsibilities includes:
ORDER PROCESSING
ISSUES AND INQUIRIES
• Billing issues
• Order tracking
• Delivery issues
Click here for details on how to access information on your account status or to reach an accounts receivable representative.
OTHER INFORMATION
Call Customer Service at 1-800-828-6316 or contact Customer Service for information on any of the following:
• Order status inquiries
• Product availability
• Policies and terms
• Item numbers and prices
• FAQ
For questions regarding the other products from the Johnson & Johnson Family of Companies, click here to go to www.jnj.com.
This page contains links to other Websites. The terms-of-use and privacy policies on these sites may differ from those on OrthoClinical.com.
Customer Support brochure