Chemistry and Immunodiagnostic Technical Support

Support for Clinical Chemistry and Immunodiagnostic systems from Ortho Clinical Diagnostics is provided 24 hours a day, 7 days a week.

Support Via the Telephone (U.S., Latin America, and Canada Only):
1-800-421-3311 Option 1
(Phone support provided 24 hours a day, 7 days a week)

Support Via Email (U.S., Latin America, and Canadian Customers Only):
Please email the US Technical Support team
(mail box monitored between 8 AM and 5 PM (EST), Monday through Friday)

Support via Mail:
Ortho-Clinical Diagnostics, Inc.
Customer Technical Support Center
MC 00862
100 Indigo Creek Drive
Rochester, NY 14626-5101

About us: Customer Technical Support
We are over 100 professionals, both men and women, who have been trained in the medical diagnostics fields. We have thousands of hours of experience in hospital and clinical laboratories. We are trained in Medical Technology, Clinical Chemistry along with Mechanical, Electrical and Software Engineering. We are dedicated to providing prompt and professional technical assistance to all Ortho Clinical Diagnostics customers.

Our goal is to be the most trusted technical service and support group in the clinical diagnostic marketplace. We will provide quality service and support for Ortho Clinical Diagnostics customers at the right time so clinicians can make better diagnostic decisions. For product ordering information, click here for Customer Service