Ortho Clinical Diagnostics Contact Us

Customer Service

Place orders or follow up on product delivery online via JOHNSON & JOHNSON GATEWAY®.

By telephone

By fax

By e-mail

By mail

800-828-6316

(585) 453-3660

Monitored Monday
– Friday 8 a.m. to
5 p.m. EST

Contact Customer
Service

Ortho Clinical
Diagnostics
100 Indigo Creek
Drive
Rochester, NY
14626

Customer Technical Support (CTS)

Get technical support after you buy

By telephone

By e-mail

By mail

800-421-3311
24 hours a day, 7
days a week

Contact the U.S.
Technical Support
Team
Monitored Monday
– Friday 8 a.m. to
5 p.m. EST

Customer Technical
Support Center
MC 00862
Ortho Clinical
Diagnostics
100 Indigo Creek
Drive
Rochester, NY
14626-5101

Credit Department

Establish your credit with us or resolve payment questions

By telephone

By fax

By e-mail

By mail

800-554-7899

(732) 562-3195

Monitored Monday
– Friday 8 a.m. to
5 p.m. EST

Contact Credit Department

Attention:
Customer Credit
Management
Johnson & Johnson
Healthcare Systems
425 Hoes Lane
P.O. Box 6800
Piscataway, NJ
08855-6800

For questions regarding ORTHO PLUS^SM Business Education, please contact us in the following ways:

To Order :

Technical Assistance :

Customer Care Specialist:

1-800-504-8209

Support Specialist:

1-800-421-3311, Option 4

For questions regarding ORTHO PLUS^SM Inventory Management, please contact us in the following ways:

To Order :

Technical Assistance :

Please contact your
Account Manager

Support Specialist:

1-800-421-3311, Option 4

Product Sales Information

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